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SriLankan Airlines, the National Carrier of Sri Lanka and a member of oneworld alliance, operates an extensive global network covering the Europe, Middle East, Africa, Indian Subcontinent, South East Asia, the Far East and Australia. |
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The SriLankan team is seeking a dynamic individual to join us as: Station Supervisor (Tokyo) The incumbent will be responsible in achieving prescribed customer services standards, ensure obtaining agreed upon services are provided by the Handling Agent with sufficient facilities, to achieve and remain consistence in on time departures, customer compliments and reliability in baggage delivery, Key Performance Indicators (KPI), for measuring a station performance. Exercise authority to ensure leading the station team in a professional manner, with training and guidance ensuring safety and security of the Airline's ground handling operations at all times in liaison with the Head Office and relevant authorities as appropriate. . |
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Key responsibilities: |
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• Achieve assigned operational performance targets to contribute towards achieving corporate objectives. • Negotiate a SLA to ensure that the GHA provides services according to company standards, Obtain maximum services from the handling agent in a friendly yet persuasive manner, to provide customer satisfaction/delight to achieve/maintain company service standards and identify / resolve problems arising from weak areas of the handling agent to maintain expected 85% of service level standards. • Establish and maintain healthy relationships with all organizations at the airport to sustain service standards / to facilitate smooth passenger handling and to manage any legal implications arising from handling issues, appraise HDQ promptly and co-ordinate until they are resolved. • Control station expenditure by ensuring station is within the monthly budgetary allowance. Maintain station logs & Training records & ensuring all station staff Training records & station contracts are updated before expiry. Performance records maintained & proper administration of the station. • Maintain an uninterrupted channel of communication with Regional, Head office and Country / Sales / Finance managements and co-operate with Country / Sales managements by way of a team player to achieve common organizational goals and to enhance productivity / service levels. • Ensure all station related invoices / monetary transactions pertaining to Airport Operation checked for accuracy & signed and followed through the entire process in order to ensure proper accountability. • Investigate/respond promptly to passenger complaints/queries and propose/implement required improvements to achieve expected company standards in customer service. • Support & contribute towards achieving departmental/divisional initiatives & priorities. Safety & Security of the aircraft and the airline on the whole should not be compromised at all times. |
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The applicants should possess
following minimum requirements: |
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•Bachelor’s Degree with 3 years of work experience at Supervisory level in Airport Passenger and Ramp Handling OR • High School Graduate with IATA or standard vocational training in Airline Airport Handling Qualification in Japan with 5 years of experience at Supervisory level in Airport Passenger and Ramp Handling. Past airline experience with sound knowledge in Airline Conditions of Carriage, International Civil Aviation Safety, Security Practices as stipulated by (ICAO/IATA) and liaising with local authorities would be considered advantageous. In addition, sound operational knowledge in Passenger acceptance and Visa procedures, Flight Planning related functions, Load planning and Weight & Balance and in DG acceptance would also be considered as an essential requirement. Applicant should be able to coordinate and communicate independently with all aviation related agencies in Japan including JSC, NAA, JCAB etc. on behalf of the Airline. Computer literacy with Microsoft office is required. High proficiency in Reading, Writing and Speaking Japanese & English is mandatory requirement. Upper age limit: 45 years as at 10th July 2022 Possession of a valid residence visa and other legal requirements in order to live and work in Japan is mandatory. |
| How to apply: |
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Resume and cover letter (with copies of educational certificates, professional certificates and valid visa copies (for non-Japanese)) along with your contact number and e-mail address should be forwarded to tyo.slssupport@srilankan.com on or before 10th July 2022. Influencing will be a reflection of unsuitability. We are an equal opportunity organization. Employment will be offered on fixed term contract. Please note that we will correspond with you within a month of closing the advertisement in the event your application is shortlisted for consideration. |
